Stationery Cancellation
If you are unsatisfied after two rounds of revisions to your order, we will fully refund your order. 3+ revisions will result in $25/revision, which cannot be refunded. Any custom watercolor charges cannot be refunded. Any cancellations after three rounds of revisions will be refunded at 75% of the order, excluding watercolor charges.
Once the proofs have been approved and the production process has been started, the order cannot be cancelled.
Stationery Returns
Due to the custom nature of stationery, returns and exchanges are not accepted.
TYPOS AND ERRORS:
East to West Studio is not responsible for errors on printed stationary that were previously approved during the design process. Be sure to review your proofs carefully for spelling, punctuation, capitalization, and grammar. We would be happy to accommodate you with reprints at a discount in the case of an error found upon delivery.
COLORS AND COMPUTER MONITORS:
Returns based on color are not accepted. All computer monitors are different, so your printed stationery may not match what you see on your monitor. To ensure accurate coloring, please order a sample set.
